Image - 29 August 2018

Platform operators.

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Contacts

Kerstin Hoppe

Press contact Head of Global Marketing and Communications kerstin.hoppe@rolandberger.com +49 89 9230 8575

Raphael Dörr

Press contact Head of Corporate Communications & PR raphael.doerr@rolandberger.com +49 89 9230 8792

Silvia Constanze Zösch

Press contact Press Contact Global PR silvia.zoesch@rolandberger.com +49 89 9230 8750

Financial service providers aren't keeping pace with digitalization despite some progress – As the customer interface gets crowded they are increasingly losing direct customer contact

Digitalization and new business models have created a growing gap between product creation and product sales in the banking sector. Digital platforms are already giving incumbent banks' competitors access to the majority of their customer base and could enable them to market their services to consumers on an even greater scale in the future.