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95% of executives surveyed already use AI in customer service processes; 83% expect developments to accelerate rapidly in the coming years
Job profiles in customer service and call centers will change on a massive scale in Germany alone
Asian companies have a growing lead; in Europe, regulatory constraints slow down progress
Munich, May 2025: Customer service is another of t
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Investments have increased sixfold since 2023, but only 27% of organizations have fully integrated Generative AI in their operations and workflows.
Key challenges revolve around data quality and management, problems integrating AI in existing systems, and the talent scarcity
The solution lies in a dual-pronged strategy: Adopting customized AI applications while systematically
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OEMs mainly custom-develop software themselves, some developing as many as 90% of the programs they need in-house
Development spending has risen 14% per year since 2021; action to keep it under control is needed in view of stagnating budgets
A third-party software market for the automotive sector would cut costs, foster innovation and bring the industry closer to the era of the
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49% of companies still see their GenAI implementation as immature
GenAI’s greatest potential is seen to lie in automation (93%) and in quality improvement (87%) in the “customer relations, sales & marketing” functions
55% of surveyed managers expect GenAI to have a strong impact on job profiles as soon as it filters down through all corporate functions
Munich, September
Munich/Davos, January 2024: At the World Economic Forum’s Annual Meeting 2024, 80 Top-Tier C-suite executives from Europe and MENA delved into the topic ‘Software Supremacy: From Hardware to Software and Beyond.’ The event was hosted by Roland Berger, one of the world's leading strategy consultancies, and Creative Dock, known as Europe and MENA's largest independent corporate venture builder.
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Munich/Dubai, December 2023: In response to global waste crisis and aligning with global commitments to Environmental, Social, and Governance (ESG) standards and net-zero targets, an international consortium led by Roland Berger and BEEAH Group, in collaboration with DFINITY Foundation, and the International Solid Waste Association (ISWA), demonstrated the world’s first global incentive system to
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At 82 percent, the large majority of executives believe that productivity gains of up to six per cent until 2025 are achievable – more than a fifth even believe that productivity gains of up to 20 percent are possible
AI solutions help to create completely new products, services and professions
Three steps to implementing generative AI
Munich, November 2023: Expectations
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68 percent of companies see big challenges when it comes to digital transformation
The main reasons are the lack of technological knowledge (62 %) and inadequate management of the digital portfolio (46 %)
One key to resolving this is an integrated business and digital strategy
Munich, July 2022: For years, companies have been talking about the need to accomplish a digital tr
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Digital products and services will account for 12 percent of total healthcare spending by 2026
Market is set to grow to EUR 59 billion in Germany and EUR 239 billion in Europe in the next five years
Artificial intelligence, sensors for continuous monitoring, and cell and gene therapies hold the greatest potential
Munich, September 2021: Global efforts to overcome the Covid-
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Digital healthcare to see almost 50 percent growth in the wake of the Covid-19 pandemic
Patients with preexisting conditions trust small-to-medium-sized platform providers the most
Partnerships of specialized platforms offer promising opportunities for all market participants
Munich, October 2020: Before the Covid-19 pandemic hit, many patients were very skeptical ab
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The cost of electronic components per vehicle will rise from US$3,145 to US$7,030 by 2025
Electromobility is the main driving force, with autonomous driving another important factor
Roland Berger study shows serious effects along the entire value chain
Munich, January 2020: The car of tomorrow will be a computer on wheels: autonomous driving, greater connecti
Munich, September 2019: Consultancy Roland Berger opened a Digital Hub in the heart of Paris on September 25. This marks the international expansion of the company's successful hub strategy that began with the 2016 inauguration of the Spielfeld digital hub in Berlin in cooperation with Visa and the Roland Berger Innovation Hub in Tokyo. They plan to open an additional hub in the United States. Spa