Digitalization in retail banking is accelerating – but innovative technologies still are not high on the agenda
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80 percent of banks are only planning to close a small portion of their branches in the short to medium term
Just under two-thirds are making bigger investments in digital technologies, though the focus is on day-to-day business and existing core processes
81 percent want to continue to position themselves as customer experts at the interface to the consumer
Munich, Septemb
