Image - 21 September 2021

RB_SAL_21_009_FLY_Retail_Banking_EN_Pressegrafik-01.jpg

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Kerstin Hoppe

Press contact Head of Global Marketing and Communications kerstin.hoppe@rolandberger.com +49 89 9230 8575

Raphael Dörr

Press contact Head of Corporate Communications & PR raphael.doerr@rolandberger.com +49 89 9230 8792

Silvia Constanze Zösch

Press contact Press Contact Global PR silvia.zoesch@rolandberger.com +49 89 9230 8750

Digitalization in retail banking is accelerating – but innovative technologies still are not high on the agenda

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80 percent of banks are only planning to close a small portion of their branches in the short to medium term Just under two-thirds are making bigger investments in digital technologies, though the focus is on day-to-day business and existing core processes 81 percent want to continue to position themselves as customer experts at the interface to the consumer
Munich, Septemb